Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Lead and mentor a team of Client Partners focused on customer advocacy and growth
• Develop and execute a customer success strategy to drive product adoption and client retention
• Manage senior-level client relationships and ensure clients achieve their operational and financial goals

Required Qualifications

• 8+ years in Customer Success or Account Management, preferably in a SaaS or HealthTech environment
• Bachelor's degree in Business Administration, Healthcare Administration, or related field
• Experience in leading customer-facing teams and developing customer success strategies
• Familiarity with the US healthcare ecosystem and basic healthcare IT concepts
• Proficiency in CRM and customer success platforms