Healthcare Customer Service Agent

Job Summary

A company is looking for a Healthcare Inbound Customer Service Agent Remote.

Key Responsibilities

• Address the needs of inbound callers focused on first call resolution
• Adhere to call flows and work processes, ensuring compliance with government and state regulations
• Document all caller interactions and maintain production and adherence standards

Required Qualifications

• High School Diploma (or GED) required
• 1-year previous customer service experience, preferably in Healthcare
• Proficiency in Microsoft Office Suite (Word and Excel) required
• Experience using laptops and multiple applications simultaneously
• Accurate keyboard skills with proven data entry ability