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Director of Customer Operations

5/30/2025

Remote

Job Summary

A company is looking for a Director of Customer Operations.

Key Responsibilities
  • Lead and mentor a high-performing team of managers, ensuring accountability and growth
  • Oversee complex implementations, ensuring timely and quality delivery
  • Collaborate with cross-functional teams to enhance customer experience and operational efficiency
Required Qualifications
  • 5+ years of experience managing employees in an Implementation or Project Management environment
  • Proven track record in onboarding Enterprise customers in a customer-facing role
  • Strong relationship-building skills to drive influence across the organization
  • Ability to make decisions in the absence of clear data and adapt to changing business needs
  • Experience in the HR or SaaS space is preferred

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