Help Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide Tier 1 technical support for software, hardware, and computer systems.

Key Responsibilities

• Provides support to employees or customers regarding technical inquiries and resolves support issues
• Identifies, troubleshoots, and resolves software, hardware, and network failures
• Performs installation, configuration, upgrades, repair, and preventative maintenance of software and hardware

Required Qualifications

• Minimum of 18 months of experience in a technical support environment
• At least 12 months of customer service experience
• Experience with Windows OS and mobile device management
• Hands-on troubleshooting experience with Microsoft Office 365
• Availability for on-call duties