Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst for a contract-to-hire position with a 100% remote opportunity.

Key Responsibilities

• Provide technical support and troubleshooting for IT-related issues
• Assist customers with inquiries and resolve technical problems
• Document and track support requests in the ticketing system

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience
• Entry-level position; no specific degree required
• Ability to work remotely
• Willingness to learn and adapt to new technologies