Helpdesk Analyst

Job Summary

A company is looking for a Helpdesk Analyst to provide advanced technical support for the Epic electronic health record system in a remote setting.

Key Responsibilities

• Provide support for Epic applications and troubleshoot complex account and workflow issues
• Serve as the initial point of contact for IT support issues related to Epic and other healthcare IT systems
• Monitor incident resolution in ServiceNow and assist with user account provisioning and access requests

Required Qualifications

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
• Proficient with ServiceNow or other enterprise ticketing systems
• In-depth understanding of EHR platforms such as Epic, Cerner, or Allscripts
• Experience supporting Epic applications is preferred
• Epic certification in one or more modules is preferred