Helpdesk Lead

Job Summary

A company is looking for a Helpdesk Lead to build and manage a new help desk function for a DoD capability.

Key Responsibilities

• Build the foundation for future 24x7 support of the Joint Cloud program
• Establish clear flow of mission partner requests and implement tooling to manage them
• Hire and manage a team of support technicians and set up training programs for both techs and users

Required Qualifications

• 4 - 6 years of relevant experience
• Bachelor's Degree in Information Technology, Management, or related field
• Experience with Microsoft Azure or other cloud platforms
• Knowledge of project management tools such as Jira and Confluence
• Must possess or have the ability to obtain a Secret security clearance or higher