Incident Manager

Job Summary

A company is looking for an Incident Manager (Technical Support).

Key Responsibilities

• Manage incidents effectively to restore normal service quickly with minimal impact on customer service
• Execute the enterprise Incident Management process, including incident queue management and escalation as necessary
• Facilitate communication and collaboration during major incidents and maintain incident logs for management review

Required Qualifications

• Bachelor's degree and 2 years of experience, or 6 years of relevant experience in lieu of a degree
• Understanding of IT Service Management Tool (Service Now) and event management activities
• Proficient with MS Office applications including Word, Excel, Outlook, PowerPoint, and MS TEAMS
• Experience with incident/problem management tool sets
• Must be a US Citizen and able to obtain and maintain the required agency clearance