IT Problem Management Analyst Lead

Job Summary

A company is looking for an IT Problem Management Analyst Lead.

Key Responsibilities

• Act as the primary contact for critical and high priority/multi-platform problems, leading investigations and analyzing root causes
• Manage problem management activities to prevent incident recurrence by identifying known errors and coordinating resolution actions
• Facilitate communication and documentation to business and IT management regarding problem status and next steps

Required Qualifications

• Minimum of 8 years of experience with infrastructure and/or applications
• Bachelor's Degree or higher in an Information Technology discipline or related field, with at least 5 years of relevant work experience
• Experience with advanced analytical tools and IT functions
• Familiarity with ITSM tools such as BMC Remedy
• Ability to coach and mentor others in technical and professional skills