IT Service Desk Associate

Job Summary

A company is looking for an IT Service Desk Associate to provide technical support and troubleshooting for end users.

Key Responsibilities

• Provide first level technical support for technology-related issues
• Resolve issues using standard practices and escalate when necessary
• Maintain documentation and manage user access in Active Directory/cloud

Required Qualifications

• 1+ years of technical troubleshooting experience in a call center or service desk environment
• Experience with Microsoft Operating Systems, including Windows 10 and 11
• Office 365 experience, including O365 administration
• Experience with Dell, HP, or Lenovo hardware
• High school diploma and/or GED; industry-specific certifications preferred