IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst/Technician.

Key Responsibilities

• Provide L1/L2 Technical Support to enterprise data systems used globally
• Manage and monitor the support queue, ensuring issues are identified, tracked, and addressed
• Create, maintain, and review operational processes and support documentation

Required Qualifications

• Associate's degree or higher, preferably in IT
• 1-2 years of industry IT support experience with similar responsibilities
• Experience working with an IT ticketing system
• Strong initiative and creativity with the ability to recommend process improvements
• Ability to collaborate well and work independently with minimal supervision