IT Support Technician

Job Summary

A company is looking for a Service Desk Technician II to provide high-quality technical support to a fully remote workforce.

Key Responsibilities:

• Provide remote support for Windows 10/11 laptops, iPhones, and iPads
• Troubleshoot and resolve escalated technical support tickets through ServiceNow
• Provision and configure new hire equipment and manage offboarding tasks

Qualifications:

• 5+ years of IT support experience, including second- or third-tier responsibilities
• Experience working in healthcare or another highly regulated industry
• Strong familiarity with Active Directory for user management
• Proficiency with ServiceNow or equivalent ITSM tools
• Expertise supporting a broad range of SaaS and on-premise applications