IT Systems Administrator

Job Summary

A company is looking for an IT Systems Administrator to provide advanced technical support and system administration.

Key Responsibilities:

• Manage and resolve end-user and system-level issues in the U.S. support ticket queue
• Act as the technical escalation point for complex support tickets
• Lead IT infrastructure and application management projects to improve operational efficiency and compliance

Qualifications:

• Experience in system administration within a 500+ Windows and Mac OS endpoint environment
• 5+ years of advanced troubleshooting experience with macOS and Windows
• 5+ years managing the Microsoft 365 suite, including Teams and Outlook
• 3+ years of experience as the sole administrator of Microsoft Intune and Microsoft Azure
• Experience with JAMF for macOS device management is highly desirable