L2 Service Desk Engineer

Job Summary

A company is looking for an L2 Service Desk Engineer.

Key Responsibilities

• Assist with L2/L3 service delivery support for advanced technology service issues
• Utilize technical skills in Identity and Access Management and various technology tools
• Provide exceptional user experience by resolving complex technical problems

Required Qualifications

• 5+ years of experience in IT Systems and Identity and Access Management
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience with OKTA, Google Workplace, Atlassian, Slack, Zscaler, and Python for RPA
• Proficiency in Rest API and Infrastructure as Code using Terraform
• Experience with the FreshService ticketing system