Lead Community Manager

Job Summary

A company is looking for a Lead, Community Manager.

Key Responsibilities

• Lead and evolve the strategy for engaging with external communities where service professionals gather
• Monitor platforms to identify opportunities for engagement, lead generation, and customer support
• Collaborate cross-functionally to address community-sourced insights and issues

Required Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field; or equivalent work experience
• 3+ years of experience in community management, social media, or digital engagement
• Demonstrated success engaging with online communities across multiple platforms
• Experience in a SaaS or technology-driven company preferred
• Familiarity with CRM, social listening, and community engagement tools