Lead Engineer - Digital Experience

Job Summary

A company is looking for a Lead Engineer - Digital Associate Experience to oversee standardization initiatives and enhance support tools in a remote setting.

Key Responsibilities

• Support and mentor Level 2/3 technicians, acting as a key escalation point for complex desktop support issues
• Drive strategies for proactive monitoring, endpoint health, and automation using telemetry and digital experience analytics tools
• Design, build, and maintain automated self-healing solutions to improve end-user experience and reduce recurring issues

Required Qualifications

• Five or more years of advanced technical experience in desktop support, endpoint engineering, or systems role
• Deep understanding of Windows and macOS troubleshooting, endpoint configuration, and hardware lifecycle processes
• Experience using telemetry tools to analyze user experience and device health trends
• Strong scripting and automation skills, particularly in PowerShell
• Able to work remotely with access to a high-speed internet connection in the United States or Puerto Rico