Learning & Development Lead

Job Summary

A company is looking for a Learning & Development Team Lead (Operations).

Key Responsibilities

• Build onboarding, upskilling, and coaching programs to instill core values
• Develop agents and managers to provide world-class service focused on empathy and critical thinking
• Design coaching systems and feedback loops to drive performance improvement

Required Qualifications

• Several years in Learning & Development or related fields, with at least 2 years in a management role
• Proven track record of successful programs that enhance performance and reduce ramp time
• A portfolio showcasing systems or programs developed and improved through feedback
• Experience in fast-paced, high-autonomy environments with effective feedback mechanisms
• Data-driven mindset focused on real-world behavior change