Live Chat Representative

We are seeking a reliable, customer-focused Live Chat Representative to join our remote support team. In this role, you will provide real-time assistance to customers through live chat, ensuring a positive experience while resolving inquiries and issues efficiently. This is a remote position, ideal for someone who is self-motivated, tech-savvy, and thrives in a fast-paced digital environment.

Responsibilities:
• Provide Real-Time Customer Support:
Respond promptly and professionally to customer inquiries via live chat platforms.
• Resolve Customer Issues:
Troubleshoot product or service problems and provide effective solutions. Escalate complex issues when necessary.
• Deliver Product Knowledge:
Maintain a deep understanding of the company’s products, services, and policies to assist customers accurately.
• Maintain High-Quality Communication:
Communicate clearly and courteously, maintaining a consistent and professional tone.
• Manage Multiple Chats:
Handle multiple chat sessions simultaneously while maintaining attention to detail and quality.
• Document Interactions:
Accurately log customer interactions, feedback, and resolutions into the CRM or support system.
• Work Collaboratively:
Coordinate with other team members and departments to resolve customer concerns and improve service delivery.
• Support Operational Goals:
Contribute to customer satisfaction goals and assist in improving overall chat support metrics.

Qualifications:
• Proven experience in customer service or live chat support (remote experience preferred)
• Excellent written communication skills
• Strong problem-solving and multitasking abilities
• Comfortable using live chat software, CRM tools, and remote communication platforms
• Ability to work independently with minimal supervision
• Reliable internet connection and a quiet remote work environment

Preferred Skills:
• Familiarity with help desk or customer service software (e.g., Zendesk, Intercom, Freshdesk)
• Typing speed of 40+ WPM with high accuracy
• Experience working in e-commerce, SaaS, or tech support

Work Environment:
• Fully remote, flexible working hours may be required
• Must be able to maintain focus and productivity in a home office setting