Job Summary
A company is looking for a Manager, CORE.
Key Responsibilities
- Develops, evaluates, and enforces department policies, processes, and performance goals
- Establishes strategic goals by analyzing business, financial, and operational data
- Acts as a liaison with senior leadership and other departments to drive collaboration
Required Qualifications
- Bachelor's degree, GXMO certification, or equivalent experience; AART Certification a plus
- 2+ years of Contact Center Operations supervisory experience
- Experience managing remote teams and leading 15+ individuals
- PowerBI and PACS experience a plus
Comments