Medicaid Services Advocate

Job Summary

A company is looking for a Medicaid Services Advocate.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Educate customers on health care topics and assist them in selecting benefit plans
• Research complex issues and provide timely follow-up to ensure customer satisfaction

Required Qualifications

• High school diploma or GED required
• Preferred 1-year experience in an office or call center setting
• Ability to build rapport with customers and respond compassionately
• Proficient in navigating healthcare-related processes and providing clear instructions
• Flexibility to work scheduled shifts and adjust as needed