Member Services Supervisor

Job Summary

A company is looking for a Member Services Supervisor.

Key Responsibilities

• Manage and coach Member Advocates to ensure exceptional service
• Monitor performance indicators and address issues through training and coaching
• Promote a positive team culture and identify process improvements

Required Qualifications

• High school diploma or GED required; Associate's Degree preferred
• Minimum 2 years of leadership experience in a Call Center or Customer Support environment
• Experience leading contact center teams and managing performance in high-volume operations
• Prior experience with chat support and leading virtual teams preferred
• Bilingual capabilities are a plus