Operations Principal Coordinator

Job Summary

A company is looking for a Customer Advocacy Team - Operations Principal Coordinator (Work from Home).

Key Responsibilities:

• Research and resolve complex customer escalations
• Serve as a Subject Matter Expert to provide guidance to front line agents
• Assist with day-to-day reporting strategy and execute assigned projects

Required Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 2 years of experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office