Job Summary
A company is looking for a Supervisor.
Key Responsibilities
- Coach and develop team to achieve account specific and organization CPIs and KPIs
- Monitor employee performance and manage coaching, rewards, and performance reviews
- Handle escalated customer calls and promote teamwork and cooperative effort
Required Qualifications
- High School Diploma or equivalent required; Associates or Bachelor's degree preferred
- 1+ years of experience in customer service or call center, including 12 months in a supervisory role
- Experience in the healthcare industry preferred
- Proficiency with necessary technology, including computers and software applications
- Ability to coach, train, and motivate employees while managing workloads across functions
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