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Operations Supervisor

7/8/2025

No location specified

Job Summary

A company is looking for a Supervisor.

Key Responsibilities
  • Coach and develop team to achieve account specific and organization CPIs and KPIs
  • Monitor employee performance and manage coaching, rewards, and performance reviews
  • Handle escalated customer calls and promote teamwork and cooperative effort
Required Qualifications
  • High School Diploma or equivalent required; Associates or Bachelor's degree preferred
  • 1+ years of experience in customer service or call center, including 12 months in a supervisory role
  • Experience in the healthcare industry preferred
  • Proficiency with necessary technology, including computers and software applications
  • Ability to coach, train, and motivate employees while managing workloads across functions

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