Operations Trainer

Job Summary

A company is looking for an Operations Trainer to deliver virtual training to staff across various operational functions.

Key Responsibilities

• Design, develop, and deliver virtual training programs for new and existing staff across Operations
• Identify training needs and develop appropriate curriculum and learning tools
• Create and maintain training materials, including handouts, guides, and job aids

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Minimum 2 years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry
• Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable
• Proficiency in Microsoft Office and standard business software
• Must be legally authorized to work in the United States