Optometry Operations Manager

Job Summary

A company is looking for a Head of Operations with Optometry Experience, who will oversee operational departments and ensure smooth service delivery.

Key Responsibilities

• Oversee phone support, virtual assistants, and back-office operations to meet service level agreements
• Implement training programs and maintain knowledge management for operational staff
• Monitor key performance indicators and drive continuous improvement initiatives across operations

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field (Master's preferred)
• Proven operations management experience in an optometry or healthcare environment
• 5+ years in leadership roles with responsibility for large, multi-layered teams
• Familiarity with insurance billing, EHR systems, and optometry-specific processes
• Knowledge of HIPAA compliance and healthcare regulations