Outbound Service Operations Manager

Job Summary

A company is looking for a Service Operations Manager, Outbound.

Key Responsibilities

• Manage and support a team of Outbound Operations Coordinators, focusing on performance and accountability
• Oversee daily operations, ensuring compliance and providing real-time support to the team
• Identify operational improvements and lead the implementation of new tools and workflows

Required Qualifications

• 3+ years of experience in operations management or contact center leadership, preferably in logistics or B2B SaaS
• 2-3 years of remote people management experience
• Proven track record in driving operational KPIs and team engagement
• Experience in managing escalations and operational disruptions
• High comfort level with data analysis and reporting tools