Outreach Success Manager

Job Summary

A company is looking for a Manager, Outreach Success.

Key Responsibilities

• Manage an omni-channel patient engagement team to improve health outcomes and performance metrics
• Develop and maintain call, text, and email scripts to enhance conversion rates and patient experience
• Analyze call dispositions and performance trends to identify improvement opportunities and provide actionable insights

Required Qualifications

• 5+ years of experience leading high-volume outbound engagement teams across multiple channels
• 1+ years of experience in developing and optimizing call scripts for effective communication
• 2+ years of expertise in advanced Caller ID technologies and CCaaS systems
• 2+ years of experience in performance management, including goal setting and KPI tracking
• Hands-on experience in Quality Assurance and call auditing for training and process improvement