Senior Customer Onboarding Manager

Job Summary

A company is looking for a Senior Customer Onboarding Manager.

Key Responsibilities

• Maintain communication with new high-value customers and understand their requirements
• Provide product demos and identify up-sell opportunities while monitoring customer health signals
• Collaborate with internal teams to enhance onboarding processes and share customer feedback for product improvements

Required Qualifications

• Bachelor's degree in a relevant field such as computer science, engineering, or business
• Relevant work experience in customer support, customer success, or technical support roles
• Strong understanding of the product or service being onboarded, along with familiarity with Customer Success Metrics
• Ability to work collaboratively with internal teams to ensure successful customer onboarding
• Proactive approach to problem-solving and a strong customer service mindset