Overnight NOC Escalations Manager

Job Summary

A company is looking for an Overnight Manager of NOC Escalations to lead and optimize high-priority incident escalations and technical resolution activities within their Network Operations Center.

Key Responsibilities

• Serve as the overnight technical escalation point for major incidents and customer-impacting events
• Lead resolution efforts across NOC teams, engineering, and vendor partners for timely remediation of issues
• Oversee overnight operations related to escalations, including ticket management and communication protocols

Required Qualifications, Training, and Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Minimum 5 years of experience in NOC, Network Engineering, or technical support roles, with at least 2 years in a leadership capacity
• Strong technical understanding of networking technologies and protocols (e.g., TCP/IP, BGP, OSPF)
• Hands-on experience resolving complex network and infrastructure issues in multi-vendor environments
• Familiarity with ITSM tools, incident response platforms, and NOC monitoring systems