Patient Operations Manager

Job Summary

A company is looking for a Patient Operations Manager who will oversee the daily operations of the customer service team to ensure efficient workflows and high customer satisfaction.

Key Responsibilities

• Manage daily activities of scheduling agents and monitor their performance
• Analyze customer service workflows to identify and implement process improvements
• Act as the escalation point for complex customer issues and track key performance metrics

Required Qualifications

• Experience in customer operations, contact center management, or healthcare administration
• Proven team management experience in a high-volume customer service environment
• Strong understanding of customer service tools and radiology scheduling software
• Excellent leadership skills with a focus on coaching and developing teams
• Strong analytical skills with a data-driven approach to decision-making