Patient Resolution Specialist

Job Summary

A company is looking for a Patient Resolution Specialist to manage patient account inquiries and secure payments.

Key Responsibilities

• Manage a high volume of inbound and outbound calls to resolve patient account inquiries and collect payments
• Negotiate and secure payment of outstanding patient accounts while maintaining patient satisfaction
• Accurately document collection efforts and research insurance or payment options

Required Qualifications

• High school diploma or equivalent required
• At least 5 years of experience in a related role, with 1 year in a call center environment
• Strong working knowledge of the healthcare reimbursement process
• Proficient in Microsoft Office applications
• High level of integrity and dependability with a results-oriented approach