Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager, Strategic.

Key Responsibilities

• Oversee customer experience for a portfolio of 5-10 enterprise-level accounts, focusing on retention and growth
• Ensure strategic customers maximize value from the platform and document ROI delivered
• Collaborate with cross-functional teams to develop success plans and deliver Executive Business Reviews

Required Qualifications

• 6+ years of experience in Customer Success Management or a related field
• Experience managing $4-6M ARR with large Fortune 500 or Global 2000 customers
• Proven track record of impacting customer results through strategic consulting
• Strong analytical skills with the ability to develop situational awareness
• Experience with SaaS platforms is desired but not required