Job Summary
A company is looking for a Principal Solutions Architect, Contact Center (SME).
Key Responsibilities
- Lead efforts to build and scale the Contact Center business, driving sales strategy and revenue generation
- Design complex multi-channel customer experience solutions integrating digital self-service with live agent engagement
- Engage with system integrators and technology partners to develop joint solutions and enhance product offerings
Required Qualifications
- 10+ years of experience in Contact Center technology architecture or management within large enterprises
- Deep understanding of modern CCaaS platforms and their integration with major CRM systems
- Experience in developing business cases and ROI metrics for technology adoption
- Bachelor's degree in a relevant technical/business field; advanced degree or certifications preferred
- Strong point of view on winning in the Contact Center space and influencing cross-functional teams
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