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Principal Solutions Architect

7/11/2025

No location specified

Job Summary

A company is looking for a Principal Solutions Architect, Contact Center (SME).

Key Responsibilities
  • Lead efforts to build and scale the Contact Center business, driving sales strategy and revenue generation
  • Design complex multi-channel customer experience solutions integrating digital self-service with live agent engagement
  • Engage with system integrators and technology partners to develop joint solutions and enhance product offerings


Required Qualifications
  • 10+ years of experience in Contact Center technology architecture or management within large enterprises
  • Deep understanding of modern CCaaS platforms and their integration with major CRM systems
  • Experience in developing business cases and ROI metrics for technology adoption
  • Bachelor's degree in a relevant technical/business field; advanced degree or certifications preferred
  • Strong point of view on winning in the Contact Center space and influencing cross-functional teams

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