Product Support Administrator

Job Summary

A company is looking for a Product Support and Warranty Administrator (Remote, US).

Key Responsibilities

• Assist customers with processing warranty claims and making changes to orders
• Process payments and work with vendors to order and return defective parts
• Maintain accurate records of customer interactions and issues in the system

Required Qualifications

• High-speed internet and a quiet workspace without distractions
• Technical proficiency with computers and CRM systems; knowledge of Excel
• Good math skills and a technical mindset
• HVAC experience is a plus
• Emotional resilience to handle upset customers professionally