Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to assist developers by managing service delivery and operations.

Key Responsibilities

• Build technical knowledge in platform and developer-facing features and tools
• Manage training and change management with external vendors for developer support
• Troubleshoot and prioritize technical developer issues, escalating as necessary

Required Qualifications

• Experience in MR, 2D, and UGC platform technologies
• Experience with troubleshooting and ticket escalation
• Experience managing vendor relationships in customer or developer support
• Technical expertise in product support and service delivery
• Ability to facilitate a high-end customer experience related to developer support