Customer Success Manager

Job Summary

A company is looking for a Launch Customer Success Manager for National Accounts.

Key Responsibilities

• Oversee and execute the onboarding process for clients, ensuring effective communication and relationship management
• Analyze customer onboarding metrics and collaborate with internal teams to drive service enhancements and compliance
• Lead team initiatives and provide support on complex customer issues while fostering strong interdepartmental relationships

Required Qualifications

• Bachelor's Degree in Project Management or related field, or a High School Diploma/GED with 4 years of relevant experience
• 7 years of relevant experience required
• Experience in managing complex implementation projects and customer relationships
• Proven ability to lead teams and drive process improvements
• Knowledge of compliance and billing processes related to customer onboarding