Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to handle customer inquiries regarding technical issues with software and hardware products.

Key Responsibilities

• Provide timely support for local and cloud-based tax and SurePrep products through various communication channels
• Deliver a high-quality customer experience and advocate for customers' needs
• Collaborate with internal teams and participate in training projects as needed

Required Qualifications

• Experience in a customer care support role, preferably in tax, technical support, or IT Help Desk
• Availability to work varying shifts and/or overtime as necessary
• Associate degree or equivalent workforce experience preferred
• Stable internet connection with the ability for a wired connection if needed
• Ability to effectively utilize provided equipment for maximum efficiency