Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide exceptional customer support and assist clients in the real estate industry.

Key Responsibilities

• Monitor support inbox and optimize workflows to improve response times
• Communicate with customers through various channels and troubleshoot user issues
• Assist new customers with onboarding, training, and monitor self-serve resources

Required Qualifications

• 2+ years of customer support experience in a SaaS environment
• Proficiency in support tools like Zendesk, Intercom, or Salesforce
• Ability to troubleshoot complex issues effectively
• Self-motivated and adaptable to new tools and technologies