Product Support Technician

Job Summary

A company is looking for a Product Support Specialist/Technician.

Key Responsibilities

• Assist the Customer Service team with troubleshooting customer issues
• Handle escalated customer cases requiring technical expertise
• Create and maintain technical guides and product information

Required Qualifications

• High school diploma required
• Demonstrated ability in problem solving and troubleshooting preferred
• Proficiency with Google Workspace or Microsoft Office applications preferred
• Experience or willingness to learn CAD/3D modeling is a plus