Production Support Specialist

Job Summary

A company is looking for a Production Support Specialist to contribute to its Fulfillment Production Support team.

Key Responsibilities

• Design and implement technology solutions to enhance production metrics
• Lead investigations and root cause analysis of production issues
• Collaborate with software engineering and sales teams to improve operational capabilities

Required Qualifications

• 3+ years of experience in systems design, implementation, and operations of 24/7 production systems
• 3+ years of production support experience in distribution, fulfillment, or logistics environments
• Ability to write, troubleshoot, and optimize SQL statements and stored procedures
• Familiarity with monitoring and managing cloud-based services
• Working knowledge of network protocols and server-to-server communication techniques