Project Manager

Job Summary

A company is looking for a Team Manager to oversee client project operations and support strategic planning.

Key Responsibilities

• Manage day-to-day operations of client projects and team scheduling
• Collaborate with clients and internal teams to achieve operational goals
• Design, execute, and report on KPIs and SLAs for assigned projects

Required Qualifications

• Bachelor's degree or equivalent experience
• 1+ years of people management experience
• 3+ years of experience in contact center operations and client services
• Proven ability to identify project risks and communicate effectively
• Experience with various CRMs and contact center software