Job Summary
A company is looking for a Team Manager to oversee client project operations and support strategic planning.
Key Responsibilities
- Manage day-to-day operations of client projects and team scheduling
- Collaborate with clients and internal teams to achieve operational goals
- Design, execute, and report on KPIs and SLAs for assigned projects
Required Qualifications
- Bachelor's degree or equivalent experience
- 1+ years of people management experience
- 3+ years of experience in contact center operations and client services
- Proven ability to identify project risks and communicate effectively
- Experience with various CRMs and contact center software
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