Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Support Analyst - Temporary (Remote).

Key Responsibilities

• Monitor live and recorded calls for quality standards and completion
• Provide structured feedback to Benefit Support Center Counselors
• Monitor engagement activity in training sessions and adherence to attendance policies

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• 2-3 years of experience in insurance sales or customer service call centers
• Experience in call center QA, call monitoring, or sales coaching
• Proficient with computer systems, including Excel and Google platforms
• Bilingual Spanish fluency highly preferred