Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist to monitor and evaluate agent calls for compliance and quality assurance.

Key Responsibilities

• Evaluate and audit calls based on quality guidelines and standards
• Score each call according to compliance criteria
• Perform other related duties as assigned

Required Qualifications

• High school diploma or equivalent
• Associate degree in business or related field preferred
• Quality assurance analyst/evaluator experience or a valid Life, Health and Annuity License (215) preferred
• Exposure to Medicare and other insurance products preferred
• Bilingual speaking skills (English and Spanish) preferred