Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist - Call Center Operations.

Key Responsibilities

• Review and evaluate calls, cases, and documentation for quality standards adherence
• Score performance accurately and provide feedback for employee development
• Conduct trend analysis and present performance insights to leadership

Required Qualifications

• High School Diploma or GED required; post-secondary education or certification preferred
• 3+ years of quality assurance, patient support, or hub program experience strongly preferred
• Call quality auditing experience is highly preferred
• Familiarity with adverse event reporting and reconciliation is a major plus
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)