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Quality Assurance Team Lead

7/11/2025

Remote

Job Summary

A company is looking for a Quality Control / Quality Assurance Team Lead (Temporary).

Key Responsibilities
  • Conduct quality control reviews and monitor incoming calls to assess service quality and adherence to policies
  • Provide feedback on call monitoring results and evaluate interactions for quality assurance
  • Assist in managing quality task assignments and track performance metrics to meet service level agreements
Required Qualifications
  • High School diploma or equivalent with 3 years of experience; Associate degree preferred
  • Experience in student loan and Department of Education programs preferred
  • Must be a U.S. citizen and able to pass a criminal background check
  • Proficient in Microsoft Office products
  • Accurate data entry skills with a focus on quality assurance processes

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