Quality Coordinator

Job Summary

A company is looking for a Quality Coordinator (Remote).

Key Responsibilities

• Design and enhance the Quality Plan in collaboration with contact center leadership
• Analyze performance trends and customer interaction data to identify improvement opportunities
• Mentor quality assurance team members to foster a culture of continuous improvement

Required Qualifications

• Public Trust eligibility
• Minimum two years of experience in quality assurance within a multi-channel contact center
• High school diploma or equivalent; Bachelor's degree preferred
• Expertise in quality management principles and methodologies
• Proficiency in data analysis and quality monitoring systems