Remote Customer Engagement Specialist

Job Summary

A company is looking for a Remote Launch Engagement Specialist responsible for delivering exceptional customer service to new onboarding customers.

Key Responsibilities:

• Handle high call volume addressing customer inquiries related to service installation and billing
• Serve as the primary support liaison, assisting customers with service setup and appointment scheduling
• Provide technical support and maintain thorough knowledge of product lines to answer customer questions

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Demonstrate personal excellence, including punctuality, integrity, and accountability
• Must have DSL or high-speed internet service with a minimum speed of 25 MB/s