Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers through various communication channels
• Take ownership of customer inquiries and resolve issues on the initial contact while meeting performance metrics
• Document customer interactions in a CRM system and participate in continuous training for proficiency

Required Qualifications

• High School Diploma and a minimum of 2 years of customer service experience
• Technology literate with experience navigating multiple screens or web browsers
• Ability to work any schedule between 8AM CT - 6PM HT
• A private and secure workspace with high-speed internet is required
• Preferred experience in contact centers, TRICARE customer service, and military connectedness