Remote Phone Receptionist

Job Title:
Remote Phone Receptionist (Part-Time | Insurance Agency)

Job Description:
ShieldCo Insurance, a family-owned independent insurance agency based in Missouri, is seeking a friendly and professional Remote Phone Receptionist to be the first point of contact for our clients. You’ll be the voice that makes people feel cared for and confident — while working from the comfort of your home.

We’re looking for someone dependable, personable, and tech-comfortable who can represent our values of truth, transparency, and honesty.

Responsibilities:
• Answer incoming calls during scheduled hours via RingCentral VoIP
• Greet clients warmly and route calls or log messages appropriately
• Notify our internal team of urgent issues via Slack
• Provide top-notch customer service with a calm, Midwestern-friendly tone

Requirements:
• Must be U.S.-based (Midwest preferred)
• Comfortable with phones, web-based tools, and remote work
• Professional and friendly phone voice
• Ability to learn quickly and follow scripts
• Experience in insurance, customer service, or office admin is a plus
• Must be available to work Monday–Friday, 8:30am–12:30pm CST

Compensation:
• $16-$17/hour
• Paid bi-weekly via direct deposit
• Part-time: 20-30 hours/week

Why You’ll Love This Role:
• Work from home
• Low-pressure, high-respect culture
• We treat our people like family — not robots
• You’ll be part of a mission to help everyday families protect what matters most

Job Types: Full-time, Part-time

Pay: $16.00 – $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:
• Flexible schedule
• Paid time off

Schedule:
• Day shift
• No nights
• No weekends

Experience:
• Customer service: 2 years (Required)

Language:
• English (Required)

Location:
• Missouri (Required)

Work Location: Remote