Scheduling Analyst

Job Summary

A company is looking for an Analyst 2, Resource Planning.

Key Responsibilities

• Manage scheduling based on forecasts, ensuring optimal efficiency across channels
• Enforce schedule compliance and analyze call center performance reports
• Forecast staffing needs and collaborate on operational decisions to improve productivity

Required Qualifications

• Bachelor's Degree preferred or equivalent experience
• 2-5 years of relevant work experience in workforce management
• Technical aptitude in workforce management tools, such as Alvaria/Aspect
• Advanced Excel skills required
• Experience with scheduling-based work is essential